{
  "schemaVersion": 1,
  "bundleVersion": "1.0.0",
  "slug": "customer-support-desk",
  "name": "Customer Support Desk",
  "runtimeStatus": "not-tested",
  "runtimeCheckedAt": null,
  "runtimeEvidenceHref": null,
  "runtimeTestScope": null,
  "testedBundleSha256": null,
  "priorRuntimeEvidence": null,
  "schedulesActive": false,
  "permissionsNotice": "Bot Cabinet generates plans and packages. Hermes Desktop settings and connected-service permissions are applied by you. Passports are checklists, not locks.",
  "members": [
    {
      "slug": "chief-of-staff",
      "name": "Chief of Staff",
      "responsibility": "Classify each incoming request and route it to the right path.",
      "setupOrder": 1,
      "packVersion": "2.0.0",
      "archivePath": "members/chief-of-staff.tar.gz",
      "archiveUrl": "/downloads/starter-bots/v2/chief-of-staff.tar.gz",
      "sha256": "d605455fc8ec3f07f423e86a07665c5846b51f5ab36fad72613b99caa9fd6be1",
      "minimumSupported": ">=0.21.0",
      "testedWith": "0.21.0",
      "importTest": "import-test-passed",
      "skillTest": "not-tested",
      "routine": "inactive; manual-test-required",
      "humanTechnicalReview": "not-recorded",
      "requestedCapabilities": [
        "Read-only access to approved planning documents and calendar information",
        "Optional task-system access after review"
      ],
      "approvalActions": [
        "Ask before contacting anyone",
        "Ask before changing a calendar, task, or shared record",
        "A leader sets priorities, assigns people, and approves commitments and deadlines"
      ],
      "firstTest": "Use sample updates from two projects to produce a one-page priority brief and a decision log for review."
    },
    {
      "slug": "researcher",
      "name": "Researcher",
      "responsibility": "Find the approved policy or customer record needed for the case.",
      "setupOrder": 2,
      "packVersion": "2.0.0",
      "archivePath": "members/researcher.tar.gz",
      "archiveUrl": "/downloads/starter-bots/v2/researcher.tar.gz",
      "sha256": "cd4e77069ae82df353b9554b1d6b7d4db14c1b4b761386b614779637eccaeab5",
      "minimumSupported": ">=0.21.0",
      "testedWith": "0.21.0",
      "importTest": "import-test-passed",
      "skillTest": "not-tested",
      "routine": "inactive; manual-test-required",
      "humanTechnicalReview": "not-recorded",
      "requestedCapabilities": [
        "Web research",
        "Read-only document access when I provide files"
      ],
      "approvalActions": [
        "Ask when sources conflict",
        "A person makes legal, medical, financial, and policy decisions"
      ],
      "firstTest": "Answer one narrow question using at least three approved sources and identify any unresolved conflict."
    },
    {
      "slug": "writer",
      "name": "Writer",
      "responsibility": "Draft a concise response using confirmed information.",
      "setupOrder": 3,
      "packVersion": "2.0.5",
      "archivePath": "members/writer.tar.gz",
      "archiveUrl": "/downloads/starter-bots/v2/writer.tar.gz",
      "sha256": "b9054d5270dea666ed2ca4038b96094365d6f3d2339742d2d5a94fb8cd049549",
      "minimumSupported": ">=0.21.0",
      "testedWith": "0.21.3",
      "importTest": "import-test-passed",
      "skillTest": "not-tested",
      "routine": "inactive; manual-test-required",
      "humanTechnicalReview": "not-recorded",
      "requestedCapabilities": [
        "Read-only document access",
        "Optional web access for checking supplied links"
      ],
      "approvalActions": [
        "A person approves factual claims and final wording"
      ],
      "firstTest": "Draft a 500-word article from one approved outline and three supplied sources."
    },
    {
      "slug": "editor",
      "name": "Editor",
      "responsibility": "Check each reply for tone, accuracy, and whether it needs escalation.",
      "setupOrder": 4,
      "packVersion": "2.0.3",
      "archivePath": "members/editor.tar.gz",
      "archiveUrl": "/downloads/starter-bots/v2/editor.tar.gz",
      "sha256": "250e6d6776e787dafd9bc5cbe49208abe16a639bc57d0db973d88fb8cf629ddf",
      "minimumSupported": ">=0.21.0",
      "testedWith": "0.21.3",
      "importTest": "import-test-passed",
      "skillTest": "not-tested",
      "routine": "inactive; manual-test-required",
      "humanTechnicalReview": "not-recorded",
      "requestedCapabilities": [
        "Read-only document access",
        "Optional web access for checking supplied links"
      ],
      "approvalActions": [
        "Ask before changing substantive meaning",
        "A person approves substantive changes"
      ],
      "firstTest": "Edit a two-page memo and explain the five most important changes."
    }
  ],
  "handoffOrder": [
    {
      "timing": "Intake",
      "action": "Classify urgency, topic, customer, and required records.",
      "owner": "Chief of Staff"
    },
    {
      "timing": "Policy check",
      "action": "Find the approved answer and mark missing information.",
      "owner": "Researcher"
    },
    {
      "timing": "Draft",
      "action": "Prepare the reply or escalation record.",
      "owner": "Writer"
    },
    {
      "timing": "Review",
      "action": "Approve, revise, or route the response.",
      "owner": "Editor + person"
    }
  ],
  "approvalActions": [
    "Send a customer reply",
    "Issue a refund, credit, replacement, or account change",
    "Handle a legal, safety, or privacy issue"
  ],
  "prohibitedActions": [
    "Expose another customer’s information",
    "Delete requests or records",
    "Promise an outcome before approval"
  ]
}