# Case: Fernway Outdoor FW-20417

- Item: rain jacket
- Amount: 80.00 fictional credits
- Purchased: 2026-02-02
- Goal: refund received
- Status: promised

## Timeline

| Date | What happened | Label | Source |
|---|---|---|---|
| 2026-02-10 | Return registered; send within 14 days | promised | return label email (fixture) |
| 2026-02-12 | User posted the return | requested | user note (fixture) |
| [date missing] | Company stated return received; refund to be processed within ten business days | promised | refund email (fixture) |
| 2026-03-03 | User confirms refund not received | requested | user note (fixture) |

## Deadlines and gaps

- Deadline: Return to be posted within 14 days of 2026-02-10, i.e., by 2026-02-24 (source: return label email). User posted on 2026-02-12, so met.
- Missing: The refund email is undated; the exact date the company received the return is unknown; the exact date the refund was issued is unknown.

## Next action

Draft a factual follow-up citing the order reference and the company’s promise, then review with the user before sending.

## Draft follow-up (not sent)

To Fernway Outdoor Support,

I am writing regarding order FW-20417, a rain jacket purchased on 2026-02-02 for 80.00 fictional credits. I registered my return on 2026-02-10 and posted the item on 2026-02-12. On [date unknown], you confirmed receipt of my return and stated the refund would be processed within ten business days. As of 2026-03-03, the refund has not appeared in my account. Please confirm the refund status and provide an updated timeline.

Thank you,
[Customer]

## Outcome

Pending; not confirmed by user.

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*Synthetic demonstration — not a real case.*