# Receipt reproduction run 1

Run on 2026-09-09 with the exact Receipt 2.0.0 Hermes profile archive.

## Case R-552

Order 8841 — headphones — $80.00 — purchased 2026-08-20.

- **Requested:** the customer asked for an $80 refund because the item arrived damaged. The email is undated.
- **Approved or promised:** the company stated that the $80 refund was approved and should arrive within ten business days. The email is undated.
- **Issued:** not documented. No refund transaction or reference was supplied.
- **Received:** not confirmed. No card statement or bank record was supplied.

The deadline cannot be calculated until the approval email date is known. The case remains open.

Needed next: the dated email headers, any refund transaction reference, and a payment record showing whether the credit arrived.

## Draft follow-up for review—not sent

Subject: Case R-552 — Order 8841 refund status

Hello,

I am following up on case R-552 regarding Order 8841. Your team approved an $80 refund for the headphones and stated that it should arrive within ten business days.

Could you confirm the date the refund was issued, provide the transaction reference, and confirm the expected completion date?

Thank you.

The draft states only supplied facts. It was not sent, and no legal claim was made.