# Case: Fernway Outdoor FW-20417

- Item: Rain jacket
- Amount: 80.00 fictional credits
- Purchased: 2026-02-02
- Goal: Confirm refund status and receive refund on card
- Status: Open

## Timeline

| Date | What happened | Label | Source |
|---|---|---|---|
| 2026-02-02 | Purchased one rain jacket for 80.00 fictional credits | Requested | Receipt |
| 2026-02-10 | Return registered; merchant asked to send the item within 14 days | Promised | Return label email |
| 2026-02-12 | User posted the return | Requested | User note |
| undated | Merchant stated the return was received and refund would be processed within ten business days | Promised | Refund email |
| 2026-03-03 | User reports no refund received on card | Requested | User note |

## Deadlines and gaps

- Deadline: Send return within 14 days of registration, i.e. by 2026-02-24 (source: return label email)
- Missing detail: The refund email has no date (source: refund email)

## Next action

Write to Fernway Outdoor asking for a current refund status, the exact processing date, and a reference or transaction ID so the missing refund can be traced.

## Draft follow-up (not sent)

Hello Fernway Outdoor,

I am writing about order FW-20417. According to your emails, you confirmed receipt of my return and said a refund would be processed within ten business days. It is now 2026-03-03 and the refund has not appeared on my card.

Please provide the refund status, the exact date it was processed, and any transaction reference number you can share.

Thank you,
[Your name]

## Outcome

Pending user confirmation.