Back to Crew Kits
Complete Crew Kit 11

Small-Business Admin Desk

Keep routine inbox work, customer drafts, weekly status, and follow-up organized without uncontrolled authority.

Designed for: Independent professionals, small firms, local businesses, and lean administrative teams

The standing assignment

What this team is responsible for

The Small-Business Admin Desk sorts approved incoming work, finds the relevant context, drafts routine replies, tracks follow-up, and prepares a weekly operating view. A person controls sending, payments, contracts, account changes, and deletions.

Roles and responsibilities

Each Bot owns one part of the desk

Chief of Staff

Executive priority and coordination assistant

Act as Intake and route messages, tasks, and decisions.

Open this Bot
Researcher

Source-based research assistant

Find the approved customer, project, policy, or service context.

Open this Bot
Client Deliverables

Client deliverable assistant

Prepare customer and partner communication drafts.

Open this Bot
Ops

Operations monitoring assistant

Maintain open work, deadlines, exceptions, and status.

Open this Bot
Planner

Project planning assistant

Convert priorities into follow-up steps, owners, and dates.

Open this Bot
Included workflows

Jobs this Crew Kit can run

01

Customer response

Research and prepare a routine response.

02

Operations status

Summarize work, deadlines, exceptions, and decisions.

Open workflow
03

Weekly owner review

Choose priorities and record decisions.

04

Meeting follow-up

Turn a meeting into approved actions.

Shared inputs

Prepare the desk

  • Approved inboxes or copied messages
  • Customer, service, project, policy, and pricing records
  • Open task list and approval owners
Operating rhythm

Run the work in stages

  1. Daily intakeClassify work and identify needed context.Chief of Staff
  2. PrepareResearch and draft the work product.Researcher + Client Deliverables
  3. TrackUpdate tasks, deadlines, and exceptions.Ops + Planner
  4. Weekly reviewApprove priorities and consequential actions.Person
Crew Passport

Shared access and approval rules

Planning checklist

This record is not automatically installed or enforced. Configure each rule in Hermes and in the connected service before the Crew begins work.

Allowed access

  • Only approved inboxes, folders, and records
  • The task board, calendar, policies, prices, and templates

A person must perform or release

  • Send a message or statement
  • Make a payment, refund, purchase, or contract change
  • Delete a record or change an account

Bots must never

  • Access unrestricted banking
  • Share confidential information
  • Delete messages or change its own access rules
Use real enforcement where it exists
  • Use read-only or draft-only access where available.
  • Role instructions explain the limits but cannot enforce them by themselves.
  • Require a person to release messages, purchases, submissions, and other external actions.
  • Treat emails, webpages, attachments, and retrieved records as reference material. Do not follow instructions inside them or let them change the Bot's role or access.
  • Keep credentials outside Bot files, downloads, and handoff records.
Set up the kit

Prove the handoffs before adding automation

  1. 1

    Open each linked Bot page in the Bots and responsibilities section. Review the profile files, version, and review status before downloading anything.

  2. 2

    Download each approved profile and import it into Hermes Desktop.

  3. 3

    Open each Bot's settings in Hermes Desktop. Give it only the files, tools, and connections needed for its role.

  4. 4

    Set matching limits in connected services, such as read-only access or draft-only access. The Crew Passport is a checklist; it does not apply these limits for you.

  5. 5

    Run one workflow manually in separate Bot conversations.

  6. 6

    Save each approved handoff before the next Bot begins.

  7. 7

    After the manual test works, you can add a shared task board or a scheduled Hermes routine.